Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

Job Description

The Client Access Management Team is responsible for the delivery of identity & access management services for UK&I Experian customers and products. Their primary goal is to ensure that our customers have the right access to the right products at the right time. Accuracy, attention to detail and ownership are fundamental to the success of this team. This is a client-facing and client-focused role.

You're probably wondering what you'll be doing:

• Supporting our customers with the access request process:Advice and guidance
• Analysing and interpreting requirements to ensure correct outcomes are achieved
• Validation of information provided
• Provisioning of access (for a subset of Experian products)
• Query resolution
• Working to ensure that CIAM KPI’s/SLA’s are met
• Adhering to all Compliance and Global Security procedures
• Adhering to internal and external audit requirements
• Complying with company rules and procedures and stay informed about their updates
• Performing all the relevant new customer checks and setting the customer up to access the relevant products;
• Checking expired DPR licenses to ensure customers have renewed these and updating our system accordingly
• Following complaints and escalation processes

Qualifications

We look for you to bring:

• Enrolment in University education;
• Strong English - written and verbal;
• Client-focused mindset;
• Excellent written and verbal communication;
• Strong attention to detail skills;
• Ability to work under pressure;
• Accurate processing of information;
• Ability to work on own initiative and prioritize daily workload accordingly;
• Experience with Microsoft Word and Excel;
• Ability to deliver results.

Additional Information

We offer:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

MORE INFORMATION, please find HERE.