14.12.2015
At our Sofia site we are looking for individual to fill a full-time position in the Service department at the soonest possible opportunity.
Service desk operator with German
Your future tasks
As a Service Desk operator you will perform the day-to-day operational activities in support of Incident management process in all of its stages. Based on your knowledge about the customer solution, you will act as a Single point of contact for users on a day-by-day basis. You will also be responsible to support creation and usage of knowledge management data base.
- Level 1- Incident Management: ensuring proper handling of incidents and requests, facilitating fast end to end problem resolution
- Voice and data network monitoring
- Control of the internal and external service processes in case of failure
- Identification of appropriate problem-resolution procedures using specific customers information
- Single Point of Contact and Case Owner during execution and monitoring of customers Service Level Agreements
-
First Clearing operation (removal of failures according to defined regulations and
instructions)
Essential requirements
- Fluent German is a must –level B2 or above
- Strong overall IT Knowledge and computer literacy – Windows and Linux platforms; Networks; Internet Protocols;
- Excellent communications skills
- Strong Analytical skills
- Good command of English
- Good process understanding
- Sense of responsibility
- Readiness to work on 24/7 shifts
Advantages
- Knowledge of Information Technology Infrastructure Library (ITIL)
- VoIP technologies knowledge
- Cisco Certified Network Associate(CCNA) certification
- Customer support (or service) experience
Your motivation
If you recognize the opportunity to develop professionally in a multinational company working on projects for world class international companies with skilful co-workers to share experience with, please send us your CV to milka.semova@febalumni.org no later than Dec. 17th.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.