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18.03.2020

 

On March 18, Todor Matev, director of “Retail Sales” at CEZ Electro Bulgaria held a guest – lecture on the discipline “Energy and Utility Companies Management”. The topic of his lecture was “Customer Relationship Management”.

 

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Todor Matev has more than 15 years of experience in the fields of economics, management and customer service in the energy and utility business. Furthermore, he is an alumni from FEBA with his major’s thesis “The electricity sector in the EU and Bulgaria – liberalization and pricing”. From 2003 to 2008 he is an editor of magazine “Utilities”, author of many articles and research papers, as well a lecturer at many seminars and a participant in consultant projects in many big utility companies in Bulgaria.

 

He is a member of Customer Service’s management team at CEZ Electro Bulgaria from 2008 and becomes Head of Customer Service’s team in 2011. From April 2016 he is a director of ”Retail Sales” at CEZ Electro Bulgaria.