CUSTOMER SUPPORT REPRESENTATIVE WITH ENGLISH AND FRENCH

THE EXPERIENCE MATTERS

C3i Solutions, an HCL Technologies Company, is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. Since we had opened an office in Sofia in 2005, and in 2007 in Varna, we are constantly attracting talented people and help them develop their potential.

To ensure the expansion of our Operations Center in Sofia, Bulgaria we are now looking to recruit a CUSTOMER SUPPORT REPRESENTATIVE with ENGLISH and FRENCH.

The CUSTOMER SUPPORT REPRESENTATIVE is a direct link between the company and the customers located around the globe, looking for service. The function of the position is to help customers by providing information and guidance over the phone, email and chat.

Main responsibilities:

• Provide comprehensive support to pharmaceutical companies and life-science organizations’ personnel (doctors, nurses, patients, sales force, etc.) in English and French;
• Assist with navigation around application menus;
• Take all steps to troubleshoot reported issues and resolve or escalate to the appropriate level;
• Create and submit detailed case logs, documenting customer interactions;
• Adhere to high company standards for quality, accuracy, thoroughness, timeliness and consistency in customer care.

Job requirements:

• Fluency in both French and English;
• Knowledge of MS Office, Windows and Internet applications;
• High school diploma;
• Availability to work on different shifts 24/7;
• Excellent interpersonal and communications skills;
• Willingness to learn and obtain new skills and competencies;
• Ethics, Team work and Positive attitude.

What we offer:

• Competitive salary and performance bonuses;
• Opportunity for career progression;
• Young and vibrant team environment;
• Social benefits package;
• Professional on-boarding and on-going trainings.

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English @ eurojobs@c3isolutions.com !

*Your personal data is secure with us.

** Only candidates selected for interview will be contacted

TECHNICAL SUPPORT REPRESENTATIVE WITH ITALIAN AND ENGLISH

THE EXPERIENCE MATTERS

C3i Solutions, an HCL Technologies Company, is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. Since we had opened an office in Sofia in 2005, and in 2007 in Varna, we are constantly attracting talented people and help them develop their potential.
To ensure the expansion of our Operations Center in Sofia, Bulgaria we are now looking to recruit a TECHNICAL SUPPORT REPRESENTATIVE with ITALIAN and ENGLISH.
The TECHNICAL SUPPORT REPRESENTATIVE will help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction.

Main responsibilities:

• Perform level 1 resolutions in support of B2B customers;
• Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;
• Maintaining technical proficiency in all hardware and software, utilized by the clients;
• Uninstall, reinstall software applications;
• Verify proper hardware and software set up;
• Resolve username and password problems;
• Assist with navigation around application menus;
• Troubleshoot email, VPN and other issues;
• Collaborate with colleagues and other resources in support of complex issues.

Job requirements:

• Fluency in both Italian and English;
• Knowledge of MS Office, Windows and Internet applications;
• High school diploma;
• Availability to work on different shifts 9am-10pm;
• Excellent interpersonal and communications skills;
• Willingness to learn and obtain new skills and competencies in technology;
• Ethics, Team work and Positive attitude.

What we offer:

• Competitive salary and performance bonuses
• Opportunity for career progression
• Young and vibrant team environment
• Social benefits package
• Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English @ eurojobs@c3isolutions.com !

*Your personal data is secure with us.
** Only candidates selected for interview will be contacted