Начало / Университетът / Факултети / Стопански факултет / Кариерен център / Предложения за работа / Свободна позиция в Telus International за студенти с френски език

   

13.05.2021

 

TELUS International Europe is the leader in the BPO sector in Bulgaria. We have almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages.

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French Speaking Travel Experience Advisor for Airbnb

Responsibilities:

  • Provide friendly and efficient service to the worldwide Airbnb community
  • Be a first point of contact to handle and resolve customer complaints/queries
  • Respond professionally and with empathy to inbound/outbound phone calls, messaging, chat channels
  • Demonstrate ownership of user queries until resolution
  • Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters
  • Investigate, identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customer queries
  • Research information and troubleshoot problems using available resources
  • Recognize product and process issues that impact our community and submit reports and feedback
  • Maintain accuracy and security of customer information on Airbnb systems

 

Requirements:

  • Fluent in French (written and spoken) and have a good knowledge of English language
  • Patience, empathy, and an ability to demonstrate confidence when imparting information
  • Ability to positively communicate difficult messages
  • Previous experience in hospitality, call center will be considered as an advantage
  • Ability to work in a fast-changing environment
  • Investigative skills with strong communication and interpersonal skills
  • Proactively and independently work to meet targets and goals

 

The company will give you:

  • Stable job and career development opportunities
  • Attractive salary
  • Full paid training
  • Flexible working hours opportunity
  • Additional health insurance and Transportation allowance
  • Special Discounts and Offers (e.g. Food vouchers, Multisport cards)
  • Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation and billiard corners)
  • Support and learning
  • Employee referral bonuses and Recognition programs

 

You can apply here.