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Title: Production Analyst 2


Role Code: Role Level: Role Function: Role Family:
2120 003 PDN PRO


Role Purpose:

Under close guidance or supervision, responsible for the coordination of inbound receipt, conversion, or shipment of media.


Principal Accountabilities:

Guides the daily activity of junior-level production analysts to meet productivity and quality targets of the assigned area. Trains junior personnel in the processes and procedures of the specific area. Performs quality checks of materials produced on a regular basis. Communicates issues through the problem management system. Communicates actively with other departments to inform of status or to resolve problems. Reviews and revises standard operating procedures for assigned area as necessary. Acts as subject matter expert in the assigned area’s tools and procedures and trains junior analysts on those tools and procedures.


Minimum Education, Experience, & Specialized Knowledge Required:

High School diploma or equivalent. Associates degree or equivalent in Data Processing preferred. A minimum of three (3) years of work experience, at least two (2) years as a Production Analyst 3. Knowledge of PC-based Windows applications, mainframe tools as used by IMS and third-party tools and software (Fedex, UPS, etc). Working knowledge of problem management system.


Organization Reporting and Scope:

  • Typically reports to: Supv, Production
  • Management scope (number of full-time employees):
  • Annual revenue scope (If applicable) $M:


Additional Requirements:

Good interpersonal and written and verbal communications skills are essential. Strong customer focus, an attention to detail and good analytical and problem solving skills. Ability to guide the work of others within a team environment. Ability to carry out some analysis and information gathering to resolve problems on routine matters. Ability to work under time constraints and changing work volumes.