The U.S. Mission in Sofia, Bulgaria is seeking qualified candidates for the position of Customer Support Desk Analyst (Tier I). This role provides critical technical and financial application support to over 200 U.S. Embassies and Consulates worldwide. Operating in a 24/7 environment, the analyst serves as a bridge between complex technical systems and diverse global personnel.

The Role & Responsibilities

• Global Technical Support: Providing Tier I assistance for financial and technical applications used by U.S. diplomatic missions globally.
• Complex Communication: Translating technical and financial issues into clear, actionable advice for a wide audience.
• Operational Improvement: Identifying and sharing best practices and techniques to increase the effectiveness of support operations across different international posts.

Key Requirements (Option 1 or 2) The applicant must meet one of the following two pathways:

• Option 1: A Bachelor’s degree in Finance, Accounting, Business, Economics, or IT PLUS two (2) years of professional help desk experience.
• Option 2: Completion of two (2) years of university studies (any field) PLUS four (4) years of professional help desk experience.
• Common Requirement: Fluency (Level IV) in English is essential.

Benefits and Environment

• Compensation: Annual base salary starting at €18,780, with a range up to €27,231, plus year-end bonuses and meal allowances.
• Work/Life Balance: Observation of both Bulgarian and U.S. official holidays (20 additional days off), on-site gym, and medical reimbursement plans.
• Contract Type: Full-time, permanent position (40 hours per week).

For more information about the position and application read here.